SYMBIOCOMMERCE - the partner network
Manufacturer
- Access to hundreds of retailers
- New markets, including international
- New sales channels for more customers
We think retail differently
- With networked trading levels
- With joint success
- With digital processes
- With new partners
Answers to your questions
Why can I sell more and increase turnover with the SYMBIO app?
Articles are presented in a modern and convincing way during the sales pitch. All information about products and articles can be accessed instantly in the SYMBIO app, eliminating the need for customers to wait for answers to inquiries. This also applies to prices, which can be displayed directly in the app and adjusted via a slider. By setting price limits, sales knows the room for negotiation at all times. Practice has shown: If the customer is quoted a total price, the closing rate increases significantly. The order can then be placed directly in the app, reducing the number of intermediate steps. In addition, the SYMBIO network function makes it possible to expand one’s own product range to include products from partners, thus creating new sales opportunities (see next question).
Is the SYMBIO app worthwhile for me?
A company with approximately €40 million in sales per year and 60 sales employees can save an average of €950,000 per year. And this example only relates to process cost savings. In addition to cost savings, the SYMBIO app also offers many opportunities to increase revenue. Thanks to the modern product presentation and the expansion of the assortment, your sales force will be more convincing. The costs for using the app are very low in comparison and are only incurred if revenue is generated via the app. Therefore, the use of the app is without risk. Want to find out how much you can save with the SYMBIO app? Then try out the savings calculator.
In sales, the personal conversation is most important, so why do I need an app?
The app does not replace the face-to-face interaction, it supports your sales team in the sales process by providing up-to-date information on each product. New products – which may not be known to every employee – but also changes to existing products / articles are marked in the SYMBIO app and are immediately available. The SYMBIO app therefore does not compete with your sales force, but supports them in their daily work and makes them more successful.
Will the app replace my sales force?
No, the SYMBIO app serves as a helpful support in the sales conversation. It does not replace a personal relationship with the customer, but it improves the personal relationship thanks to a modern and customer-friendly approach.
What are the technical requirements for integration at SYMBIOCOMMERCE?
To ensure that your product data is available in the SYMBIO app, there are different expansion levels, individually adapted to your technical requirements:
- The first stage of expansion can be easily done by you using an Excel template. You fill the Excel with the existing product data and you are ready to go.
- In the second stage of expansion, we read in a data export from your database to us and you can get started.
- As a third expansion stage, a complete connection to your ERP and/or PIM system is possible. For this purpose, the most modern interfaces are available to you and you can view availability, delivery time or even replenishment times in real time.
How can I integrate my customers into the platform?
You can easily upload your customer data to the SYMBIOCOMMERCE platform using the Excel template provided and then transfer it to the SYMBIO app.
In addition, you can create new customers directly in the SYMBIO app. If data exchange to your system already exists, both customers and customer-specific price conditions can also be exchanged between the app and the platform.
How will I be informed about orders?
When an order is completed, you will be conveniently informed:
- or via a web interface
- By email
Which languages does SYMBIOCOMMERCE support?
SYMBIOCOMMERCE supports the following languages:
- German
- English
Any other language can be added easily and at any time by means of translation tables.
Where is the data stored?
With a hosting provider in Switzerland. In doing so, we naturally observe the highest data protection regulations.
What are the costs for me?
As long as you do not generate any sales, our offer is free of charge for you (free/fee-free).
You can find information about the conditions under the menu item Prices.
How is the customer invoiced?
SYMBIOCOMMERCE does not issue invoices to your end customers. For invoicing, you can use your internal systems as usual.
What is the SYMBIO network and how does it work?
Thanks to the SYMBIO network function, you can easily integrate products from partners into your own portfolio. This expands the company’s own product range and provides end customers with a one-stop shopping experience. It is not clear to the end customer whether the company’s own portfolio or that of a partner is being offered. Likewise, you can have a partner company co-distribute your products, creating new sales channels and win-win situations for businesses in the network. The companies in the community make bilateral agreements on the financial conditions.
Why can I save process costs with the SYMBIO app?
Quotations are created and customers are managed digitally and directly from the SYMBIO app, which eliminates transmission errors and reduces coordination between field and office staff to a minimum. For example, you can send documents directly from the app with a single click. Digitizing the “catalogs” allows you to search for articles and documents faster and easier. If there are any updates to products and catalog pages, they are available immediately and printing new catalogs becomes obsolete. Speaking of printing costs, these are reduced to an absolute minimum due to the digitization of all information.
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