Retailers in the SYMBIOCOMMERCE network
Your e-commerce is ready – now the next stage begins: scale, integrate, grow.
Future-proof technology for digital commerce: API-enabled software for ERP, PIM & CRM connections and professional product data preparation.
With new sales channels, you can expand your product range and increase your success in the long term.
The SYMBIOCOMMERCE network
Quick access to new customer groups
Use the SYMBIO network to reach new customers - from specialist companies to wholesalers - without additional sales effort.
Professionally prepared product data
Benefit from high-quality product information that you can use directly for your store and sales.
Targeted expansion of product range
Supplement your product range with articles from network partners - to suit your customers' needs.
Stronger networks - achieving more together
Benefit from the synergies of a digital ecosystem in which manufacturers, suppliers and wholesalers work together seamlessly.
SYMBIO APP
Fast order processing directly via the app
Record your customers' orders quickly and intuitively with the SYMBIO app.
Full integration into your system environment
Record directly in the SYMBIO app - without detours in shipping for same-day delivery.
Everything important at a glance
You can see the customer-specific prices, conditions and availability directly in the app.
Record and edit customer data at any time
Enter all relevant information - such as delivery address, billing address, contact person and more - directly in the app.
Offline function for maximum flexibility
As soon as you are connected to the network again, the order is sent directly to the system.
The app in your corporate design
This increases the recognition value and strengthens your brand identity.
Your savings potential with SYMBIOCOMMERCE
4 steps
To get started with your digital sales
Create account - in less than 2 min
Upload product data or transfer from partners
Compile product range for the SYMBIO app
Download the SYMBIO app and start digital distribution
FAQ
Why can I sell more and increase turnover with the SYMBIO app?
Articles are presented in a modern and convincing way during the sales pitch. All information about products and articles can be accessed instantly in the SYMBIO app, eliminating the need for customers to wait for answers to inquiries. This also applies to prices, which can be displayed directly in the app and adjusted via a slider. By setting price limits, sales knows the room for negotiation at all times. Practice has shown: If the customer is quoted a total price, the closing rate increases significantly. The order can then be placed directly in the app, reducing the number of intermediate steps. In addition, the SYMBIO network function makes it possible to expand one’s own product range to include products from partners, thus creating new sales opportunities (see next question).
Is the SYMBIO app worthwhile for me?
A company with approximately €40 million in sales per year and 60 sales employees can save an average of €950,000 per year. And this example only relates to process cost savings. In addition to cost savings, the SYMBIO app also offers many opportunities to increase revenue. Thanks to the modern product presentation and the expansion of the assortment, your sales force will be more convincing. The costs for using the app are very low in comparison and are only incurred if revenue is generated via the app. Therefore, the use of the app is without risk. Want to find out how much you can save with the SYMBIO app? Then try out the savings calculator.
In sales, the personal conversation is most important, so why do I need an app?
The app does not replace the face-to-face interaction, it supports your sales team in the sales process by providing up-to-date information on each product. New products – which may not be known to every employee – but also changes to existing products / articles are marked in the SYMBIO app and are immediately available. The SYMBIO app therefore does not compete with your sales force, but supports them in their daily work and makes them more successful.
Will the app replace my sales force?
No, the SYMBIO app serves as a helpful support in the sales conversation. It does not replace a personal relationship with the customer, but it improves the personal relationship thanks to a modern and customer-friendly approach.
What are the technical requirements for integration at SYMBIOCOMMERCE?
To ensure that your product data is available in the SYMBIO app, there are different expansion levels, individually adapted to your technical requirements:
- The first stage of expansion can be easily done by you using an Excel template. You fill the Excel with the existing product data and you are ready to go.
- In the second stage of expansion, we read in a data export from your database to us and you can get started.
- As a third expansion stage, a complete connection to your ERP and/or PIM system is possible. For this purpose, the most modern interfaces are available to you and you can view availability, delivery time or even replenishment times in real time.
How can I integrate my customers into the platform?
You can easily upload your customer data to the SYMBIOCOMMERCE platform using the Excel template provided and then transfer it to the SYMBIO app.
In addition, you can create new customers directly in the SYMBIO app. If data exchange to your system already exists, both customers and customer-specific price conditions can also be exchanged between the app and the platform.
How will I be informed about orders?
When an order is completed, you will be conveniently informed:
- or via a web interface
- By email
Which languages does SYMBIOCOMMERCE support?
SYMBIOCOMMERCE supports the following languages:
- German
- English
Any other language can be added easily and at any time by means of translation tables.
Where is the data stored?
With a hosting provider in Switzerland. In doing so, we naturally observe the highest data protection regulations.
